Last updated: October 26, 2026
This Privacy Policy explains how Optimal Windows LLC (“Optimal Windows,” “we,” “us”) collects, uses and protects information when you visit optimalwindows.com, contact us, or use our services. By using this website, you agree to this policy.
Information We Collect
Information you give us. When you fill out a contact form, use our pricing estimator, call, text or email us, we collect the details you provide. This can include your name, phone number, email address, home address, project details, the number of windows, and any message you send.
Information collected automatically. When you visit our website, we and our service providers collect basic technical data. This includes your IP address, browser type, device type, pages visited, time on the site, and how you arrived at the site. We collect this through cookies and similar tools.
Information from your home visit. During an in-home consultation, we record measurements, window details and photos needed to prepare your itemized proposal and complete your project. With your permission, we may photograph completed work.
How We Use Your Information
We use your information to:
- Respond to your questions and schedule your in-home consultation
- Prepare your itemized proposal and complete your project
- Send appointment updates, project updates and invoices
- Provide warranty service
- Improve our website and understand how visitors use it
- Measure the results of our advertising
- Protect our website from spam and misuse
- Meet legal, tax and accounting requirements
Text Messages and Calls
If you call or text us, or give us your phone number, you agree that we may call or text you about your request, appointment or project. Message and data rates may apply. We only contact people who call, text, email or submit a form to us first. We do not send marketing texts or emails. You can reply STOP at any time to stop receiving texts from us.
How We Share Your Information
We do not sell your personal information. We share information only in these cases:
- Service providers who help us run our business, such as our website host, email provider, scheduling and customer management software, and accounting software. They may use your information only to provide services to us.
- Manufacturers and installation partners when needed to order your products, process warranty claims, or complete your installation.
- Financing partners, only if you choose to apply for financing.
- Legal reasons, when required by law or to protect our rights, property or safety.
- Business transfers, if Optimal Windows is sold or merged, information may transfer to the new owner.
Cookies and Analytics
Our website uses cookies and similar tools from Google, including Google Analytics and Google Ads, to understand how visitors use the site and to measure our advertising. Our forms use Google reCAPTCHA to block spam, which is subject to the Google Privacy Policy and Terms of Service.
You can block or delete cookies in your browser settings. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage ad personalization at Google My Ad Center.
How Long We Keep Information
We keep customer and project records for as long as needed to provide warranty service and meet tax and legal requirements. We keep inquiries that do not become projects only as long as they are useful for following up, then delete them.
How We Protect Information
We use reasonable safeguards to protect your information, including secure (HTTPS) connections on our website and access controls on our business accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You can ask us to:
- Tell you what personal information we have about you
- Correct information that is wrong
- Delete your information, unless we need to keep it for warranty, tax or legal reasons
- Stop texts or emails from us
To make a request, email info@optimalwindows.com or call (972) 768-1999. We will respond within a reasonable time and may need to confirm your identity first.
Children
Our website and services are meant for adults. We do not knowingly collect information from children under 13.
Links to Other Websites
Our website may link to other sites, such as manufacturer websites or our Google reviews. We are not responsible for how those sites handle your information.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact Us
Optimal Windows LLC
5760 Legacy Drive B3 #366, Plano, TX 75024
(972) 768-1999
info@optimalwindows.com