Your Window Warranty
Your new windows are backed by the factory that built them and installed by an FGIA Certified Installation Company. Here is exactly what that means for you, in plain English.
Burris Windows
Burris windows are built in Fort Worth and carry lifetime coverage on the parts that matter most. For the original homeowner, that coverage lasts as long as you own your home.
Covered against chipping, cracking, peeling and blistering.
Covered against fogging from moisture between the panes and Low-E coating breakdown.
Locks, balances and every other component, covered against manufacturing defects.
Selling your home someday? The coverage keeps adding value. The next owner gets 20 years of coverage from your original purchase date.
Built in Fort Worth
Your Burris windows are custom built to your exact measurements at the plant in Fort Worth, part of the Pella family of brands. The same company that builds your windows stands behind them.
Cardinal Glass
Every Burris window we install uses Cardinal insulated glass. A dual seal locks the insulating gas in and keeps moisture out, so your glass stays clear and efficient year after year.
"We have yet to see a Cardinal glass seal fail on a window we've installed."Optimal Windows
Pella Impervia
Choosing Pella Impervia fiberglass? Its Duracast frame is covered against cracking, splitting, corroding and warping for as long as you own your home, with strong factory coverage on the rest of the window.
Where We Come In
A factory warranty covers defects in the window, not problems caused by a bad install. Pella spells out that improper installation is not covered, so how your windows go in matters just as much as the windows themselves.
As an FGIA Certified Installation Company, we install every window to FGIA certified installation standards and the manufacturer's instructions, so your factory warranty stays fully protected.
The factory covers the window. Our workmanship warranty covers the installation, so the whole job is backed.
Something wrong down the road? Burris routes warranty claims through the company that installed your windows. For either brand, call or text us and we handle it from there. Start a warranty request
Burris and Pella both have their own factory service teams, and Burris service runs out of its Fort Worth plant.
Warranty Questions
Call Optimal Windows at (972) 768-1999, text us a photo, or use our warranty request form. We will coordinate with the manufacturer's service team. Keep your proposal or invoice handy as proof of purchase.
Yes. With Burris, the next owner gets 20 years of coverage from your original purchase date. With Pella Impervia, the 10-year coverage on materials and workmanship transfers to the new owner.
The factory warranty covers the window itself: the frame, glass and parts. Our workmanship warranty covers the installation. Together, the product and the work are both backed.
Yes. Manufacturers require their windows to be installed correctly, and an improper install can put coverage at risk. Every window we install follows FGIA certified installation standards and the manufacturer's instructions.
Yes. Fogging or moisture between the panes means a failed seal. On Burris windows, the Cardinal insulated glass is covered for life against moisture between the panes for the original homeowner. On Pella Impervia, the glass seal is covered for 20 years.
Manufacturer warranties cover defects, not damage. Accidental breakage, storm damage and normal wear are not covered. Keep tracks clean and check moving parts now and then so everything keeps operating smoothly.
Ask us anything about your windows or warranty. We are happy to walk you through it.
